Privacy Policy

Last updated: 31 January 2026

This Privacy Policy explains how we collect, use, and protect your personal information when you book or stay at [Cairnmore House], a holiday let located in Scotland, United Kingdom.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Property name: Cairnmore House 

Data Controller: Debbie MacDougall 

Contact email: inquiries@cairnmorehouse.com

Contact address: Port Ellen, Isle of Islay, Scotland PA447PZ 

2. What Personal Data We Collect

We may collect and process the following personal information:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Booking details (dates of stay, number of guests, special requests)
  • Payment information (processed securely by third-party providers – we do not store card details)
  • Identification details, where legally required
  • Communications with us (emails, messages, phone calls)

3. How We Collect Your Data

We collect personal data when you:

  • Make a booking directly with us
  • Book through a third-party platform (bookingmood.com)
  • Contact us by email, phone, or message
  • Stay at the property

4. How We Use Your Data

We use your personal data to:

  • Process and manage your booking
  • Communicate with you before, during, and after your stay
  • Comply with legal obligations (e.g. tax, safety, or licensing requirements)
  • Handle payments, deposits, and refunds
  • Respond to enquiries or issues
  • Maintain the security and proper management of the property

We do not use your data for marketing unless you have explicitly agreed.

5. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Contract: to fulfill your booking and provide accommodation
  • Legal obligation: to comply with laws and regulations
  • Legitimate interests: managing and protecting our property and business
  • Consent: where you have given clear permission (e.g. marketing emails)

6. Sharing Your Data

We may share your data only when necessary, including with:

  • Booking platforms (if you booked through them)
  • Payment processors
  • Accountants or professional advisers
  • Legal or regulatory authorities where required by law

We never sell your personal data to third parties.

7. Data Storage and Security

Your personal data is stored securely and only for as long as necessary for the purposes described in this policy or as required by law.

We take reasonable steps to protect your data from loss, misuse, unauthorised access, or disclosure.

8. How Long We Keep Your Data

We retain personal data:

  • For the duration of your booking and stay
  • For a reasonable period afterwards to meet legal, tax, or accounting requirements
  • Communications may be kept for reference or dispute resolution

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time (where consent applies)

To exercise your rights, please contact us using the details above.

10. Cookies and Website Data (if applicable)

If we operate a website, it may use basic cookies necessary for functionality. We do not use cookies to track or profile users without consent.

11. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office

Website: www.ico.org.uk

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on request or on our website (if applicable).

Who we are

Suggested text: Our website address is: https://cairnmorehouse.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.